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RETURNS & REFUNDS POLICY

Last updated: June 2026

We want you to love every Zodzi piece. If something isn’t right, here’s how we handle it.

Returns

  • Full-price items may be returned within 15 days of receiving your order
  • Items must be unworn, undamaged, and in original packaging
  • Sale and limited-edition items are eligible for store credit only
  • Custom or personalised orders are non-refundable

Refunds

  • Approved returns are refunded to your original payment method within 5–7 business days
  • Shipping costs are non-refundable unless the item arrived damaged or incorrect

Exchanges

  • We happily exchange items within 15 days if the item is unworn and in original condition
  • Contact us first at zodzicollective@gmail.com before sending anything back

Damaged or Incorrect Items

  • If your item arrived damaged or you received the wrong piece, contact us within 48 hours of delivery
  • Send a photo to zodzicollective@gmail.com and we will make it right immediately

How to start a return

  1. Email us at zodzicollective@gmail.com with your order number
  2. Tell us the reason for the return
  3. We will send you return instructions within 24–48 hours
  4. Once we receive and inspect the item we will process your refund or exchange

Refund and Return Request Form

Enter your full name as it appears on the order.
This field is required.
Your unique order number found in the confirmation email.
This field is required.
Reason
This field is required.
Please outline the reason for your return or refund request.
This field is required.
Product Condition
Select the condition of the product you are returning.
This field is required.
Preferred Refund Method
Choose how you would like to receive your refund.
This field is required.
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